Remote assistance with Acronis Cyber Protect Connect Quick Assist

1. Download Acronis CyberProtect ConnectQuickAssist application and launch it:

2.Launch the app.

        macOS: you need to grant this application system permissions to capture and control your screen and relaunch the application for changes to apply.

        Windows: by default, the app doesn't require Admin rights. Still, an elevation to Admin is required to allow remote support agent to see and control applications that run with Admin rights (including other Acronis applications)

3. Once ready provide your Support representative with”Computer ID" and "AccessCode":